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Courier Charges Within New Zealand

  • FREE SHIPPING for orders over $150.00 (NZ Only)

  • Auckland & Surrounds $9.00

  • Rest of Country $14.50

  • We don't charge extra for dangerous goods.  However, the delivery is Economy and will be on a 2 day service and can take longer for dangerous goods, *we currently do not ship dangerous goods ie.hairsprays or other aerosols except via 3rd party on some brands*

We use:

  • NZ Post

Delivery targets: 

  • All orders are dispatched from our store in Auckland.  We aim to dispatch your order the same day if placed before 12pm, or after receiving your payment via internet banking.  During public holidays and weekends, parcels are sent the next available working/business day. Also, payments made via Internet transfer on the weekend, will generally show in our account Tuesday morning.

  • Small Parcels are targeted for Overnight delivery, however this is NOT guaranteed.

  • Rural, Larger & Dangerous goods (ie: Aerosols) may take 1-3 days.

  • Parcels may also take longer on public holidays and weekends or rural deliveries.

  • Parcels sent on Fridays are delivered on Monday.  There no Saturday deliveries.

If you require an update on an order still in transit, please contact NZ Post directly on 0800 268 7437, quoting the tracking number that is emailed when the order was shipped.
Disputed, delayed or lost in transit deliveries MUST be lodged with NZPost or Little Bronz Shop within 21 days of the dispatch date.  Unfortunately, we will be unable to assist outside of this timeframe, so if you have not received your order within 14 days of dispatch, please contact us ,                       selecting "Delivery Issue" as the reason.

Signature Required / Authority to Leave:

  • All our packages are sent as a Signature Required service. This means that the courier will need a Signature Required on delivery so someone must be available to receive.  If you are not available, they will leave a 'Card to Call' so you can arrange re-delivery. There is also multiple options for parcel redirection - https://www.nzpost.co.nz/personal/receiving/delivery-options/parcel-leave.

  • If you would prefer to have your package left with no signature required, you will need to submit a Authority To Leave request via NZPost - https://www.nzpost.co.nz/personal/receiving/delivery-options/parcel-leave.  This will mean you will not need to be home to sign for your package.  The courier will leave your package in a safe place, whether attended or not.  However, if the courier does not believe there is a safe place to leave the package, they may leave a "Card to Call" so you can arrange re-delivery.  You also release Little Bronz Shop from all liability if an incorrect address is supplied or a parcel is stolen from your property after delivery.

  • Delivery instructions will not be followed without an Authority To Leave request.  However, even with an ATL in place, we can not guarantee that instructions will be followed to the letter.  In particular, the courier will not call in advance to arrange delivery at a specific time.  

Little Bronz Shop takes no responsibility for orders that are lost or stolen once the parcel has been delivered to the correct delivery address.

All orders dispatched receive a shipping confirmation email with a tracking number.  All parcels can be tracked unless otherwise stated.

Click & Collect:

As our salon does NOT carry our whole online catalogue, we offer a click & collect option.  Purchase online, and collect instore.

  • Orders placed AFTER 10AM will be ready for collection on the NEXT available pick up day.

  • Order placed BEFORE 10AM will be ready for collection on the SAME available pickup day.

AVAILABLE PICK UP DAYS:

  • MONDAY: 10am - 5pm

  • TUESDAY: 10am - 5pm

  • WEDNESDAY: 10am - 5pm

  • THURSDAY: 10am - 7pm

  • FRIDAY: 10am - 5pm

  • Orders placed after 10am on FRIDAY will be available for pickup the following MONDAY

Your order can be collected from the following address:

Bronz Hair Design

Unit C 69-89 Gulf Harbour Drive

Gulf Harbour

Auckland 0930

Please collect within 2 weeks of the order date. Outstanding orders after this time may get automatically returned & cancelled, incurring a $10.00 cancellation fee.

International Shipping

At this time, we only ship within New Zealand via NZPost  Our apologies for the inconvenience.

Returns, Damaged Faulty or Incorrect Items

Please read our Returns Policy             All return requests should be submitted via the Returns policy page.

Disputed, Delayed or Lost in Transit Deliveries

Disputed, delayed or lost in transit deliveries MUST be lodged with NZPost or Little Bronz Shop within 21 days of the dispatch date.  Unfortunately, we will be unable to assist outside of this timeframe, so if you have not received your order within 14 days of dispatch, please contact us HERE, selecting "Delivery Issue" as the reason.
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